These tips from experienced hoteliers can make the task of responding to guest feedback a little less daunting, and they also show how imperative it is to engage with customers in the form of review responses.
Five ways pre-stay communications help labor productivity
The goal of these five features is to help establish a threshold for your service capabilities in as labor-free a manner as possible so that guests are fully up to speed on what’s happening on-property and are never disappointed.
Investing in the tourism sector? Look out for these 5 upcoming tourism trends
If you are investing in the tourism sector in India, look out for these 5 upcoming trends, which may see a higher surge in 2022 and onwards.
The importance of life insurance in the hospitality industry
While no one likes to think about their mortality, it is important to consider this financial security alternative.
New attitudes to hotel circular economy practices
CE practices are a way to differentiate, even to make more profits. However, in the near future, they will simply be the norm.
Report reveals deeper understanding of the sustainable trip, identifies opportunities for travel industry
Across the globe, sustainable travel as a concept and practice has moved from the back of travellers’ minds to claim a dominant position in the decision-making process, with close to eight in 10 travellers (78.7%) acknowledging its importance.
4 winning strategies to combat price disparities and boost reservations on your hotel website
If potential guests can find lower rates on OTAs and other third party channels, chances are they will leave your website to book there instead. Here are four effective actions you can take on your hotel website to combat this problem and boost your direct reservations.
How to measure your hotel’s profitability in 2022
2022 hotel profitability ratios: How to choose the correct one for your property.
10 indicators of what recruiters look for in a LinkedIn profile
Recruiters today are increasingly resorting to “cybervetting” – using social media to extract more information about job candidates. Here are 10 indicators of what recruiters look for in a LinkedIn profile that can help better understand the the personality of a potential new hire.
How to improve your hotel’s brand awareness
A successful hotel is one where countless people book their stay there, but this will hardly happen if not many people know that your business exists in the first place. Moreover, you need to learn how to prioritise customer service and thereby build trust in the process.
