The psychology of hitting four figures in the rate triggers guests to have loftier expectations where a single error can cost you a guest (and likely a high-net-worth guest) for life.
How to budget and manage Customer Acquisition Cost
The traditional P&L based on cost categories is not telling stories about what is going on in the business, nor does it help make any relevant decisions.
How consumer trends should influence your 2023 F&B programming
Every successful F&B program should take into account major dietary trends and societal shifts, rather than just allergies and intolerances.
Year end travel report – Top 10 festive trends and soaring booking confidence
Soaring travel booking confidence, emerging destinations, and the top 10 global places to travel for the festive season – as revealed in Sabre’s year-end travel report.
Saving labor with conversational AI and a mindset for automation
The labour shortage translates into wages continuing to tick up, finding and keeping good managers becoming increasingly hard, and automation becoming all the more mandatory in order to fulfill the service promise.
How hotels are adapting to their four-legged guests
A recent survey found that 80% of pet owners care for their pets as they would for their children; what is more, 39% of people take their pets away with them when they travel.
How sustainability in hotels can help save the planet?
There’s just one Earth, and it is currently in a triple emergency according to the United Nations. Here’s the part your hotel can play in bringing a change.
How hotels can skip OTA pre-authorizations and go direct
Many hoteliers don’t fully understand the importance of pre-authorizations in their overall revenue management strategy, here’s what you need to know.
Increase your hotel’s revenue by focusing on guest experience
A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.
In their own words: Understanding different hotel stakeholders’ revenue management needs
Each level of a hotel’s ownership and management has different needs from an RMS, it is important to understand their revenue management ‘wants’ and hear from them in their own words.
