Creating a brand in the hotelier industry is a journey that requires time, energy, thought, and money invested. However, if done properly, it’s a process that gives back.
How online reviews shape your hotel’s guest experience
The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.
Now is the time for a restart in hotel tech
It is time to review, question and rethink the entire IT stack to define a new strategy: one that puts the guest, not the property, at the center of everything.
Virtual hotel front desk: what does it mean for your property?
In a fast-paced world where guests expect self-service and personalization, lodging properties should assign resources to fully optimize their front-desk operations and deliver the attention that every guest deserves.
Here’s why hotels now need alcohol alternatives
For hotels, adding or deepening your non-alcohol drink menu is a great way to ensure the average cover at the onsite restaurant doesn’t suffer due to trending decline in sales of alcoholic beverages.
7 tips for procuring contractors for a hotel
It might feel like procuring contractors for a hotel is a bit of a minefield, but luckily it’s one you can learn to navigate with time and experience. To avoid even the smallest of dilemmas, take these tips on procuring contractors onboard and you’ll keep your hotel running smoothly and avoid any hiccups in the guest experience as well.
Implementing renewable energy in hotels
Hotels are among the most energy-intensive buildings, making them ideal candidates for renewable energy adoption.
Data protection and cybercrime: the big risks facing hotels in 2023
The best approach is not just about secure IT systems – it’s a holistic approach involving people, processes and technology across the whole organisation.
A coaching approach to sales leadership in hospitality
Approaching the daily operations of a sales and marketing department with a coaching mindset will allow the hotel to establish procedures, align behaviour and drive performance continually.
Manage negative guest reviews with the 4 Rs
Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone’s mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.
