The labour shortage translates into wages continuing to tick up, finding and keeping good managers becoming increasingly hard, and automation becoming all the more mandatory in order to fulfill the service promise.
How hotels are adapting to their four-legged guests
A recent survey found that 80% of pet owners care for their pets as they would for their children; what is more, 39% of people take their pets away with them when they travel.
How sustainability in hotels can help save the planet?
There’s just one Earth, and it is currently in a triple emergency according to the United Nations. Here’s the part your hotel can play in bringing a change.
How hotels can skip OTA pre-authorizations and go direct
Many hoteliers don’t fully understand the importance of pre-authorizations in their overall revenue management strategy, here’s what you need to know.
Increase your hotel’s revenue by focusing on guest experience
A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.
In their own words: Understanding different hotel stakeholders’ revenue management needs
Each level of a hotel’s ownership and management has different needs from an RMS, it is important to understand their revenue management ‘wants’ and hear from them in their own words.
Customer feedback on hospitality experiences: 5 best practices
Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a recent research project answer these questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
The first impression counts: What to do to improve guest satisfaction
There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive. To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable.
5 tips on how to become a hotel General Manager
The role of Hotel General Manager often requires between 15 to 20 years of experience. Learn how you can fast-track your career in less than 10 years.
Crisis management preparedness: New innovation strategies
Here are some fresh ideas for surviving future crises in the hotel business.
