By understanding the pros and cons of bleisure travel and developing targeted solutions, hospitality and travel companies can capitalize on the movement while giving customers what they want.
New tourist flows and how to navigate them
To better prepare for challenging times, here are some innovative solutions to help hospitality businesses embrace inevitable upcoming changes and thrive.
How personalization contributes to increased revenue and profits
Hotels are often biased when creating offerings and packages for potential guests because they make decisions based on a hunch or past experiences that are no longer relevant. Let’s examine which data a hotel needs to implement a successful guest personalization process.
The Mille Club: Your sense of arrival Is critical
First impressions count. Scratch that; they are everything. Mille Club member hotels not only given them some thought but make them perfect, which requires an ongoing effort.
What commercial strategies must hoteliers use in 2023?
The best commercial strategies for hoteliers will help you grow your hotel business. Use these 5 strategies to attract new clients and retain existing ones.
6 hotel mistakes that destroy your guest experience
How can you improve the guest experience when their expectations are constantly changing?
What is ChatGPT? How can hoteliers leverage this new tool?
Ever since ChatGPT launched in November 2022, ChatGPT has been trending online. Here is what you need to know to be on top of it.
The evolution in leadership as the collection of data becomes stronger and more reliable
Leaders today will need a different mentality to those of the past as it will be more about understanding information, making sound judgements and freeing up talent.
Hotels using commercial analytics grow revenue faster
Following a structured approach, hotels can successfully implement commercial analytics and benefit from data-driven decision-making.
The importance of quality in the hotel and restaurant experience
Quality is not just about the food on the plate – it’s about the entire experience. Here’s how to plan and cost menus to ensure that your guests leave satisfied and impressed.
