In our recent article, “Cost-Effective AI Solutions for a Complex Market,” we explored how AI is helping hospitality professionals navigate challenges
How AI is rewriting the rules of hotel marketing
Hotel operators have only recently begun mastering digital marketing to effectively reach consumers. Just as many are catching their breath, a new revolution is well underway.
Hospitality Tip Pools: What the law says about manager participation
It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant Manager, Alex, rolled up his sleeves
Hospitality Perfection at Halekulani in Honolulu
In our travels for business and pleasure, we have had the opportunity to experience what now amounts to hundreds of luxury properties. Many of our visits
Why centralized training and onboarding are essential for maximizing PMS technology
Hotels, often an oasis of comfort and reliable service in any market, are currently under pressure to meet guest expectations even as labor shortages persist.
Bleisure Travel: 5 strategies for hotels to reach this growing market
The way people travel for work is changing. Bleisure travel -blending business trips with leisure time- has moved from a growing trend to an established part of the travel industry.
6 mistakes that destroy your hotel guest experience (and how to fix them)
It’s no secret that today guests are more demanding than ever and small missteps can quickly lead to disappointment. In this article, we’ll explore examples
Bringing Order to Chaos: Project Discipline in Hospitality
I’ve worked in hospitality and luxury island resorts for many years and have encountered varying degrees of project discipline within the industry.
Passalacqua as the World’s Best Hotel and Hospitality’s True Soul
What does it take to be recognized as the best hotel in the world? With the latest estimates putting it at around 187,000 properties worldwide, winning this distinction is
The Centennial at The Mayflower Hotel means every hotelier is a historian
The hallmarks of hospitality are great service, comfortable lodgings, delectable cuisine, fancy spas and a sense of place. But look a little deeper and you’ll
