Hotels need to better understand the revenue being displaced by a meeting, group, or event, and balance that against the predicted income from transient guests.
From spreadsheets to AI: the new era of Revenue Management
Today, Artificial Intelligence (AI) is to modern revenue management what Excel was to the discipline in its nascent stages.
Consumers booking wellness treatments on shorter lead time
New research from Journey reveals spa trends including changes to lead times, and cheapest and busiest days for spa breaks and treatments, highlighting opportunity for hotel spas to increase their revenue
Embedding sustainability into a hotel starts with leadership
Of all the places to learn about how to successfully embed sustainability into large-scale hotel operations, few would think to start with Las Vegas. And yet, largely stemming from its desert location, water recycling and renewable energy programs have been up and running for quite some time at these casino resorts.
Beyond survival: The need for sustainable change in UK hospitality
As industry leaders and trade bodies rightly advocate, the Government needs to demonstrate its commitment to the revitalisation of the hospitality sector. Failure to act now risks irreparable damage, not only to businesses but strikes a blow to the fabric of society.
9 proven ways to grow your occupancy rates
Fortunately, price isn’t the only tool available to hoteliers looking to improve their occupancy rate. Here’s a look at how to increase hotel occupancy with some tried-and-true approaches and introduce some important considerations to keep in mind when monitoring this common hotel performance metric.
Insider perspectives: Trends and insights from hotel operations and investments panels
Recently, I had the unique opportunity to delve into current dynamics in the world of hotel operations and investments through…
The domino effect of training and development for hospitality employees
Recognizing the importance of education and utilizing different styles of teaching will eventually motivate the employees to higher performance and will lead to higher customer satisfaction and loyalty.
AI is here and it’s impacting hotel operations, starting with Housekeeping
AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages.
The power of a profile picture
More open, accurate, and high-quality information could help hosts – and platforms – to win the loyalty of new, satisfied guests.
