It may seem counter-intuitive, but effective chatbot implementation within hotels can create a more personal and seamless experience for each visitor, without stealing precious time from your employees. This small perk can help staff improve customer experience in other areas where bots can’t be used.
10 tips for successful hotel revenue management
Understanding revenue management is key to making or breaking a hotel’s bottom line. Here’s what all GMs need to understand about it.
5 trends reshaping the way luxury travelers book accommodations
These five technologies will streamline the booking process so clients and hotels can be served at the same time.
How to leverage big data to boost employee engagement and reduce turnover in your hotel
The hospitality industry has been struggling with a talent shortage for years. A 50 cent raise, a better lunch break, or a more consistent work schedule can be all that it takes for another hotel to come along and poach your best team members.
Hospitality Financial Leadership – Engage their hearts and minds first
Getting your hotel leadership team excited about accounting is like someone thinking it’s fun to go to the dentist. Your average person wants nothing to do with it because they have a predisposed notion that it’s yucky, boring and better left for someone who has a hard time walking and talking at the same time.
Hotel Pricing Strategy: Open Your Mind Beyond the 4’s and 9’s
For the love of incremental revenue, please say goodbye to the 4’s and 9’s with your hotel pricing strategy.
How you can drive higher rates for the same room
For hoteliers, it is often a weigh up between being able to charge more for suites, or having more standard rooms that are easier to sell. But what if you could have the best of both worlds?
The future of in-room entertainment with Adam Gillespie @ BroadView IP
Matthew Stephens talks to Adam Gillespie, Founder of BroadView IP about the future of in-room entertainment in the streaming services era.
How to leverage smart services and AI to boost revenue per guest with Tankut Turhan, Nevotek
We talk to Tankut Turhan, Chief Executive Officer @ Nevotek, on how to leverage smart services and artificial intelligence to boost revenue, personalisation and guest loyalty.
The future of hotel distribution with James Bishop, SiteMinder
We talk to James Bishop, Director of Global Demand Partnerships @ SiteMinder about the future of hotel distribution in the age of Google and AirBnB.
