WhatsApp is present in nearly 3 billion phones, making it one of the most used messaging applications across industries and areas, including hospitality and hotel guest communication.
Wellness Residential growth lessons for hotels from THE WELL Founders
An important guiding principle for hotel design, in-room features and public amenities is, “As one does at home, one will soon expect at hotels.”
Strategic hiring: The first step to guest satisfaction
As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one.
How to measure pre-arrival communication success: KPIs that matter
When it comes to guest satisfaction, the pre-arrival stage sets the tone. Yet, when it comes to measuring it, many focus on surface-level metrics like email
Technology is the engine behind America’s July 4th celebration experiences
As fireworks light up the sky and music pulses from rooftop lounges to poolside decks, July 4th in the U.S. has evolved into far more than just a celebration
Hawaiian ultraluxury rebirth with Kona Village, A Rosewood Resort
There’s no better word to describe Kona Village – nestled in Kahuwai Bay along the western coast of the island of Hawaii – than as a paradise.
Double-figure growth for World Rainbow Hotels
World Rainbow Hotels®, the world’s only GDS-enabled LGBTQ+ global hotel consortia, has achieved a further 19% growth in membership in the past year
Hotel Marketing is like dating—Here’s how to choose the right matchmaker
Imagine you’re navigating the dating app scene. OTAs (Online Travel Agencies) are like matchmakers who introduce your hotel to a broad pool of potential guests.
Elevate Guest Experience Through Smarter Hotel Operations
In hospitality, the guest experience is shaped long before check-in. It starts with your team, your systems, and the way…
The Global Sleep Symposium at the Equinox Hotel New York marks the dawn of a new hotel design era
This is a deeply personal article to write. As a long-time insomnia suffer, any event that brings to light actions at home and at hotels that can be taken to improve
