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Matthew Stephens
Managing Director
eHotelier

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

Contact Details:

Company:

eHotelier

Location:

Australia

LinkedIn:

Connect

Website:

https://ehotelier.com

ARTICLES

Manage Operational Plan

Master Operational Plans: 5 Habits for Hotel Leaders

In the hospitality industry, success doesn’t happen by chance—it’s planned. As a hotel manager, I’ve seen firsthand how a well-crafted operational plan can transform a team from reactive to proactive,...
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Lead Communication in the Workplace

Unlocking Success with Workplace Communication Protocols

As a hotel manager, I’ve learned that the difference between a good team and a great one often comes down to one thing: communication. Not just casual conversations or daily...
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Interact with guests

5 Guest Service Habits for Hospitality Leaders

As a hotel manager with years of experience on the floor, I’ve learned that the most memorable guest experiences don’t come from grand gestures—they come from consistent, thoughtful service. The...
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Develop and Implement Business Plan

From paper to profit: business planning is an underrated asset

As hotel owners and commercial leaders, we can no longer afford to treat business planning as a compliance exercise, or a dusty document filed away after budget season. A strategic...
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PODCASTS

Apple’s privacy changes are here, are you ready?

Learn how to adjust your marketing strategy in line with Apple’s privacy changes, along with the end of third-party cookies, that will shape the future of email marketing in the...
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Michael McCartan

How all areas of hotel revenue management are evolving

Exploring the evolution of revenue management due to the impacts of the pandemic. Changes to the operations, the management and the systems.
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WEBINARS

trust

Rebuilding traveler trust and optimising revenue during COVID recovery

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Confronting the COVID-19 challenge webinar with Cendyn

Confronting the COVID-19 challenge

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Bringing order to chaos

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