Matthew Stephens - Insights
Matthew Stephens
Managing Director

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

Contact Details:







quality experience

The importance of quality in the hotel and restaurant experience

Quality is not just about the food on the plate - it's about the entire experience. Here's how to plan and cost menus to ensure that your guests leave satisfied...
Guest communication technology

Exceeding guest expectations in a contactless world

We speak with Moritz von Petersdorff–Campen about how hoteliers can take back guest relationships from OTA's.
Tammy Pahel profile image

The latest trends and developments in spa and wellness management, with Tammy Pahel

In this episode, we explore the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness...
Employee referral program tips

Ten best employee referral program tips

Need an employee referral program template and checklist so your employees can refer excellent potential candidates?


7 travel marketing trends for 2022

Now that restrictions are easing and travel is beginning to return we discuss the opportunities for hotels to rethink their marketing, revenue management and sales.
Bärbel Pfeiffer

The paradox of hotel marketing

We say we are in the hospitality industry. We say we care about service, but our conversations spin around investing, real estate and interior design.



Rebuilding traveler trust and optimising revenue during COVID recovery

Confronting the COVID-19 challenge webinar with Cendyn

Confronting the COVID-19 challenge

Bringing order to chaos