A strong, loyal seasonal hotel workforce is not an impossibility, even in the current hiring climate. By shifting management’s attitudes toward the seasonal workforce — and by introducing more agile processes into HR — hotels should find it easier to manage staffing swings during their on- and off-seasons.
Sustainable strategies to enhance staff retention in hospitality
Creating a culture and building a strong people foundation in an organization can assist in developing an industry reputation that drives applicants to want to work for the employer and, as significantly, to maintain an internal community within a company that incentivizes and persuades employees not to leave.
Can employee incentives and technology help overcome staffing shortages?
The need for more skilled workers is industry-wide and maintaining service quality with fewer staff members is one of the biggest challenges property owners and operators face today.
Helping the hotel industry’s staffing shortage problems with Annette, The Virtual Hotel Agent
Demand for workers has never been higher, yet universal labor shortages persist, causing problems for hotels, despite the sharp rise in travel.
What does working remotely mean for hospitality in 2022?
In partnership with Digital Travel Summit APAC, eHotelier had the pleasure to speak with key conference speakers, discussing the implications of remote work to the hotel industry globally.
Best practices for effective hotel contact center management
Ever thought about how you could make your hotel contact center work better for you? Here’s a complete guide to effective hotel contact center management.
10 solutions to challenges the hotel industry faces in 2022
With the right approach, tech stack and process streamlining, hotels can drive their success in 2022 and beyond.
The real impact on guests when hotels reduce services
How high labor costs are taking a toll on the hospitality industry.
HSMAI Insight: Ownership group executives talk demand, talent best practices
HSMAI recently gathered insights from leaders at Apple Hospitality REIT, Ashford, BRE Hotels and Resorts, Noble, Pebblebrook Hotel Trust, Summit Hotel Properties, and Abu Dhabi National Hotels during its Ownership Group Commercial Executive Roundtable.
Six tips for keeping labor in a labor shortage
Hotels need to adopt a new operating model where variable labor and administrative costs are kept at a minimum, and staff are given ample opportunity for personal and professional development. It’s a systemic change and not something that can be solved with a patchwork remedy.
