The need for more skilled workers is industry-wide and maintaining service quality with fewer staff members is one of the biggest challenges property owners and operators face today.
Demand for workers has never been higher, yet universal labor shortages persist, causing problems for hotels, despite the sharp rise in travel.
In partnership with Digital Travel Summit APAC, eHotelier had the pleasure to speak with key conference speakers, discussing the implications of remote work to the hotel industry globally.
Ever thought about how you could make your hotel contact center work better for you? Here’s a complete guide to effective hotel contact center management.
With the right approach, tech stack and process streamlining, hotels can drive their success in 2022 and beyond.
How high labor costs are taking a toll on the hospitality industry.
HSMAI recently gathered insights from leaders at Apple Hospitality REIT, Ashford, BRE Hotels and Resorts, Noble, Pebblebrook Hotel Trust, Summit Hotel Properties, and Abu Dhabi National Hotels during its Ownership Group Commercial Executive Roundtable.
Hotels need to adopt a new operating model where variable labor and administrative costs are kept at a minimum, and staff are given ample opportunity for personal and professional development. It’s a systemic change and not something that can be solved with a patchwork remedy.
Now is the time to make changes to attract the employees back. We have the opportunity to build the industry back better…together.
Most notably we have an industry which is critically understaffed for both skilled and unskilled workers and this will mean restrictions on what tourism operators can offer and their ability to scale up to meet demand.