Insights

Manage negative guest reviews with the 4 Rs

Make sure you utilise feedback, whether positive or negative, to improve your hotel and your online reputation Sometimes all it takes to change someone’s mind about your hotel is a few well-thought-out words by a sympathetic and professional manager.

negative guest reviews
Insights

8 hotel marketing priorities for 2023

The sooner you identify and plan for the major trends and changes in the industry, the better chance you’ll have to improve your guests’ experience, drive direct bookings, and succeed in 2023. 

Hotel Marketing Priorities in 2023
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