Hotel gift vouchers are a formidable strategy to amplify revenue streams and grow guest loyalty.
Guest loyalty in 2025: Moving from points to relationships
Guest loyalty is highly relevant for revenue in hospitality. But it is evolving. The same techniques that were focused on points and programs are not the only way.
5 ways to use guest loyalty to grow direct bookings in 2024
Today, guest loyalty is key for the success of a hotel.
In this webinar, you will learn about 5 ways you can use guest loyalty to grow profit in 2024.
Web-based guest apps for enhanced hotel branding and guest loyalty
Let’s explore how modern hoteliers can use digital tools to sustain their competitiveness and provide exceptional experiences to their guests.
Measuring guest loyalty – key metrics CEOs need to pay attention to
Everyone is talking about guest loyalty and how it is key for any accommodation business. But how important it really is? And, is it something only certain areas of a hotel should care about?
Transforming stays into cherished memories
Use some of these ideas to kickstart your mission to make staying at your hotel a memory that guests will cherish for years to come.
The return of incentive travel: Using the PMS to manage and grow guest loyalty in independent hotels
By blending both immediate guest gratification with long-term incentive goals, and keeping guests engaged by meeting and exceeding their expectations during their on-property experiences, hotels and resort groups can help create a new era of traveler loyalty.
The connection between happy staff and guest loyalty [Video Insight]
As much as hoteliers try to segment the market, we still need to cater to both guests’ high touch and low touch needs. Here’s how tech can help.
Surprising trends on loyalty and hotel segments
BDRC Hotel Guest Survey reveals surprising trends on loyalty and hotel segments. @BDRC_Group
The rise of personalisation and AI and what this means for the hotel industry
Personalisation is everywhere. We experience it every day, even if we donÕt notice it.
