The connection between happy staff and guest loyalty [Video Insight]

As much as hoteliers try to segment the market, we still need to cater to both guests’ high touch and low touch needs. We talk with Pascale Chatelain, Vice President – Worldwide Sales & Channels & Global Marketing & Communication of FCS Computer Systems on how tech can help.

About FCS Computer Systems

Founded in 1982, FCS is a comprehensive hospitality technology solutions and services provider, with an extensive portfolio of integrated products used by more than 5,000 hotels with over 8,000 installations in 32 countries.

FCS mobile applications are available on staff mobile devices, providing enhanced efficiency with the ability to assign, view and update tasks on the go. This functionality seamlessly integrates into six web-based guest serving applications that are grouped into FCS’ Hospitality Operations Management category, including FCS Connect, FCS Housekeeping, FCS Laundry, FCS Recovery, FCS Engineering and FCS Concierge; all specifically tailored to enhance service optimization and the guest experience. These applications can integrate with a hotel’s PMS and other third-party systems via FCS Gateway and FCS Voice, or can seamlessly function alongside CosmoPMS, FCS’ own innovative PMS solution. With FCS Analytics, hoteliers can maximize both revenues and property reputation with streamlined access to business analytics and operations performance intelligence. For more information, please visit

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Tags: FCS, FCS Computer Systems, guest loyalty


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