From dreaming, to discovering, to booking and then reminiscing, the guest journey is made up of many small moments, each one offering an opportunity
Free Webinar: How smart hotels automate the guest journey without losing the human touch
To a guest, a good stay feels effortless. Behind the scenes, making it feel that way is a lot of work.
The guest journey secrets small hotels don’t want you to know
If there is one thing we’ve learned from thousands of hotels is that a good hotel guest journey implementation makes a complete difference for the guest experience.
Mansley Serviced Apartments enhancing the guest journey with Nonius Mobile
Eight UK properties are elevating the digital guest experience with Mobile App, Pre-Check-in, Self Check-in, Mobile Key, and many other features.
5 steps to master the inspiration stage of the guest journey
Violette booked her honeymoon trip. But this didn’t happen from one moment to another. It started with a Google search about the best resorts for honeymoons. There, she found a couple of options and went into TikTok to find reviews and real images. On those videos, she discovered another resort that an influencer had visited, and finally decided to make a booking.
Guest Journey Strategy: How to optimise efforts and maximise revenue
Guest journeys not only should be smooth and friction-free for every guest but also help hotels drive real results without compromising all your staff’s time. However, often hoteliers face the challenge of mixing these two approaches.
The Mille Club: investing at the half-mille mark
Memorable stays are not a merely a function of expensive capex elements, but rather, the attention to detail that guests can experience at each of the five milestones of the stay.
7 steps to creating a guest journey for the first time
In an industry as competitive as hospitality, creating a seamless guest journey is essential for hotels. Here is a step-by-step recap on how to do it.
7 steps to creating a guest journey for the first time
From understanding your target audience to leveraging guest data, here’s how to put together a guest journey that helps you to achieve your desired results.
Welcome to the Mille Club: across the entire guest journey
What every hotelier can learn from brands that are maintaining $1,000+ ADRs and examples across each major part of the guest journey.
