What every hotelier can learn from brands that are maintaining $1,000+ ADRs and examples across each major part of the guest journey.
Increase your hotel’s revenue by focusing on guest experience
A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.
How Silken Hotels and Condes Hotels increase web conversion by 31%
Complementary actions can be taken to increase conversion of your website’s additional traffic and significantly boost your direct bookings.
Cloudbeds acquires whistle, moves to solve friction in guest journey
No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations.
Travel recovery needs software to look at the whole guest journey
The future of hospitality will increasingly favor those properties who embrace integrations and automation by deploying platforms that can touch upon the entire customer journey to both increase personalization and save time.
From gift shop to the post-pandemic gift experience
The modern gift shop is not an independent sales vertical for tchotchkes and touristy trinkets; it exists as part of an ecosystem of revenue generators, all of them working in harmony to amplify the onsite journey.
Does pre-stay up-selling cannibalise front-desk up-selling?
When’s the best time to upsell? when the guest books, pre-stay, at the front desk during check-in and while the guest is in-house?
Mapping personalisation to profits in the guest journey
If hotel marketers want to truly unlock the power of data, they need to interact with guests in a meaningful way at every stage of their journey.
Roadmap to personalization: plan, guide, and nurture the guest experience
While there is no denying that the personalisation process can be intimidating at first, it is simpler than what most people think. The key to success is breaking down your implementation strategy to coincide with each step of the guest journey.
Never miss a trend.