A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.
Hospitality trends for 2023: what’s in and what’s out?
Goodbye bland travel experiences. Hello “culture shock”. Modern travellers are redefining what hospitality looks like in 2023 and beyond.
Self-service technology in hotels
The key is that self-service technologies must identify the specific needs of the traveler. It must focus on what guests will actually utilize when they visit.
Outrigger selects Annette, The Virtual Hotel Agent
Bella is the hospitality industry’s first AI-powered voice assistant, purpose-built to reduce fixed-labor costs with a distinct human touch.
Cloudbeds acquires whistle, moves to solve friction in guest journey
No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations.
How boutique luxury is pivoting in the post-pandemic
The luxury hotel guest and the changes that COVID-19 has brought about insofar as what the guest is looking for.
EasyWay tracks the ups and downs of guest emotions to improve experience
Innovative Guest Sentiment feature helps hotels monitor and react to guests’ feeling before, during and after their visit.
Make a goal of alleviating guest stress with great first impressions
COVID measures on top of security checks, jet lag as well as the constant risk of viral spread, your guests can be quite agitated and bring this prickly mood to your door.
Exceeding guests’ expectations in the contactless world
The contactless experience has become a fundamental concern of hoteliers and guests as a result of the pandemic, seemingly accelerating technology advancements.
Tips for improving the guest experience in 2021
Exceeding guest expectations is considered the gold standard of the hospitality industry. However, achieving that outcome is often easier said than done.
