As hoteliers, effective communication with guests is paramount to delivering a great guest experience. Effective communication involves different things, but we can split it into two main areas: what are you saying and how you are saying it.
Away Together provides a mobile application centred around providing travellers with increased communication with other guests, the accommodations, and the greater community.
Away Together is a technology that can lift certain time-consuming tasks from the shoulders of your staff.
Oaky launches integration with HiJiffy, the conversational communication platform for hotels, to enable seamless upsells across a wide range of messaging platforms.
No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations.
We discuss the changing expectations of guest communication with hotels and how hoteliers can scale personalised communication to build trust through AI with Charlie Young from Book me Bob.
Study finds meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction.