Most hotel marketing fails because it’s too one-sided. Emails push offers. Messages promote discounts. But guests don’t engage because they don’t see the value.
4 ways to use Guest Communication to increase your Return on Experience (ROX)
What is Return on Experience? Return on Experience, or ROX, is a way to measure how much value your business gains from creating positive experiences.
7 features you can’t miss in a hotel CRM
If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.
Do’s and don’ts for guest communication in a multi-property hotel
Let’s dive into practices you can implement to transform your guest communication.
Do’s and don’ts for guest communication in a multi-property hotel
Having multiple properties doesn’t just mean big hotel groups. Even if your accommodation brand has only two locations, then it can already be considered multi-property and communication can become difficult to manage.
Fixing your guest communication: How to effectively reach your guests
As hoteliers, effective communication with guests is paramount to delivering a great guest experience. Effective communication involves different things, but we can split it into two main areas: what are you saying and how you are saying it.
Five tactics for better guest communication
Providing quick answers and motivating engagement is key to improve your communication with guests, enhancing guest experience and build guest loyalty.
Erie based start up gearing for full Caribbean launch
Away Together provides a mobile application centred around providing travellers with increased communication with other guests, the accommodations, and the greater community.
Ways that Away Together can assist in staff shortage issues
Away Together is a technology that can lift certain time-consuming tasks from the shoulders of your staff.
HiJiffy partners with Bowo
New HiJiffy and Bowo integration brings AI-powered guest communications to more hoteliers.
