Engagement is important for every industry. It means you are actively connecting with your target instead of being ignored by them. According to Salesforce, 80% of customers agree that the experiences provided by brands are as meaningful as their services.
How to create a pre-arrival plan that drives engagement with your guests
In the fast-paced world of hospitality, hotels are constantly seeking ways to enhance guest experiences. One crucial aspect that often gets overlooked is the pre-arrival phase.
7 steps to creating a guest journey for the first time
In an industry as competitive as hospitality, creating a seamless guest journey is essential for hotels. Here is a step-by-step recap on how to do it.
9 benefits of implementing a customer experience platform: insights from industry experts
The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and positive word of mouth.
7 steps to creating a guest journey for the first time
From understanding your target audience to leveraging guest data, here’s how to put together a guest journey that helps you to achieve your desired results.
Always welcome: How to engage with your hotel guests online and offline
It’s never been more important to engage with your guests in any way possible. Online and offline, you need to shape your marketing strategies to connect, communicate, and create relationships that last.
Rebuilding traveler trust and optimising revenue during COVID recovery
Upcoming webinar on May 26 to focus on building confidence and trust among guests in the post-pandemic travel period. Led by experts from Cendyn, GuestRevu, and eHotelier – sign up today!
Struggling with engagement? You’re not alone!
Disengaged learners have a direct and negative impact on your organization. Learn how we can help improve your training program.
Financial success: begin with the end in mind
Creating a finically engaged leadership team in your hotel is no different than creating a strong guest service or a team that has colleague and leader engagement as their mission. What you attend to grows – it’s that simple.
Good hoteliers must have “S.N.A.P.”
SNAP is an acronym for four main pillars of the industry that will stand the test of time, no matter how technological, connected and automated hospitality becomes.
