Discover the importance of having a guest journey, how it looks, and how you can personalise it according to the trends that guide the behaviours of the 2023 guests.
Complementary actions can be taken to increase conversion of your website’s additional traffic and significantly boost your direct bookings.
No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations.
The contactless experience has become a fundamental concern of hoteliers and guests as a result of the pandemic, seemingly accelerating technology advancements.
Recent HSMAI Region Europe webinar revealed membership research about new working processes and offered valuable insights on how to navigate the challenges and capitalise on opportunities.
The report has been created ahead of Customer Experience Exchange for Travel & Hospitality (19 Ð 20 September 2017, London)
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