The right hospitality CRM serves as the nerve center of your hotel, enabling you to streamline operations, cultivate long-term guest relationships, and centrally manage guest interactions throughout the hotel, including at dining, spa and leisure outlets.
Do’s and don’t when implementing a CRM in your hotel for the first time
A Customer Relationship Management (CRM) system designed specifically for hospitality is a great addition to your hotel tech stack. Why? Because it is designed specifically for the hospitality industry to manage and nurture relationships with guests.
8 pre-stay communication ideas to increase guest satisfaction
The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it’s essential to remember that not all guests are the same, and a one-size-fits-all approach won’t yield the best results.
Why understanding ChatGPT can help you plan the perfect PMS cloud upgrade
What does a PMS upgrade have (or should have!) in common with ChatGPT?
Hospitality data: How to use it to increase revenue for your property
Data is essential for hospitality success. It improves decision-making, designs personalized packages, refines marketing, and enhances customer service. Here’s how a hotel CRM can centralize data for optimal use.
Cendyn doubles down on the future of CRM with strategic acquisition of PUSHTech
Leading hotel tech provider takes transformative step towards a next generation CRM platform that empowers hoteliers to build stronger relationships with their guests whilst driving profitable revenue
From zero to hero: 4 ways a hotel CRM can level up your marketing efforts
Organising and structuring your guest data properly is essential not only for improving outcomes within the marketing department but also for saving time, which is one of the key concerns of hotel marketers.
Unleash the power of CRM integrations with Nonius’ Cloud-based Guest Wi-Fi Platform
The new Nonius Cloud-Based Guest Wi-Fi Platform seamlessly integrates with major CRMs, automating guest data collection and pushing it directly to your chosen CRM.
Canary Technologies and Maestro PMS partner to bring digital guest management solutions to hoteliers
Canary Technologies and Maestro PMS integrate to provide hoteliers the tools they need to meet evolving guest meeds and operational challenges.
Carlton City Hotel Singapore selects Cendyn’s industry-leading platform to power their CRM
Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce that Carlton City Hotel Singapore has selected Cendyn’s eInsight CRM to help them consolidate their data, streamline their guest communication efforts and provide them with a true 360-degree view of each guest. Cendyn’s eInsight CRM will put Carlton City Hotel Singapore in control of their data and provide them with the ability to personalize the experience for every guest, build long-lasting relationships with their guests and drive profitability through their direct booking channel.
