InterContinental Kuala Lumpur has appointed Ben Hafiez as Chef Concierge. Bringing 10 years of hospitality experience and part of the crème de la crème of the world’s concierge community – the Les Clef d’Or, Ben is also the youngest Chef Concierge amongst 5-star deluxe hotels in Malaysia. In his role at the brand’s flagship hotel, Ben will lead his concierge team to deliver quality service that ensures each guest gets a great experience.
A vital role, excellent concierge service is a hallmark of the InterContinental brand. Ben will be working closely with a network of InterContinental concierge’ throughout the world to ensure the service offered is consistent across the brand and aims to redefine luxury concierge services to a whole new level in Kuala Lumpur.
Clive Murray, Area General Manager for Malaysia and Batam said: “Across InterContinental’s global portfolio of hotels, the concierge plays a very special role. The brand is the world’s only hotel brand to offer destination specific concierge websites and videos, so guests have access to full concierge services even before they arrive at the destination. This is truly a global commitment in understanding and acknowledging the role of the concierge. With his new role, Ben has a huge task ahead to deliver a high concierge code of service with a touch of modern flair and elevated conventional expectations.”
Ben said: “Guests are more well-traveled and increasingly demanding of personalised luxury services. As we position InterContinental Kuala Lumpur as a preferred luxury property, we are committed to offer a unique, bespoke service to all our discerning guests. We strive to keep our guests in the know by facilitating authentic and enriching experiences beyond the usual attractions with our wealth of knowledge and intimate familiarity of the city. After all, concierge is the first touch that gives a sense of belonging to guests which brings them back every single time.”
Prior to joining InterContinental Kuala Lumpur, Ben was Chef Concierge at the Hilton Kuala Lumpur.