The check-in process begins long before guests arrive at the front desk – and extends beyond checkout as well. From pre-arrival to during and after a guest’s stay, there are multiple touchpoints that define how a guest experiences your hotel’s approach to hospitality.
The hotel check-in process has been the same for 100 years
Here are the most common steps in the current process and how they emotionally affect the guest.
Economy properties as guestroom vending machines
Vending machines replace the need for a cashier or any other form of staffing besides restocking and maintenance. Can hotels be the same?
Leverage technology to get rid of undesirable hotel guests
By increasingly utilizing ID and passport scanners, new technology-led safety and operational processes can allow for quick and touchless check-ins.Â
Hotels can stay healthier with technology
Hotel technology such as mobile check-in, mobile key, mobile check-out and AI-driven guest request platforms help hotels improve guest service by empowering the guest to control more elements of their stay from the security of their own smartphone.
The hotel experience gets high-tech
Hotels have long promised guests they won’t have to lift a finger. Now some are reaching to technology for those light-touch – and even no touch – experiences to keep guests coming back.
Bali’s first hotel arrival by river raft
Ayung River rafting adventure offers innovative check-in at Four Seasons. @FourSeasons
The deskless front desk
These types of contemporary upgrades – where we keep the core intact but use technology to streamline everything else – can be quite lucrative if executed effectively.
FlexBook offers industry-first flexible check-in and check-out
FlexBook.com, a new hotel booking site, offers travelers the first real opportunity to customize their hotel stays by offering early check-in/late check-out as part of their booking.ÊFlexBook was created by the team behind HotelsByDay that helped pioneer flexible hotel stays by offering convenient day stays at top hotels around the world.
Survey reveals serious flaws in hotel check in
hospitalityPulse polls travelers to uncover problems with the room assignment process – only 23% of respondents say rooms are always ready when they check in prior to arrival.
