How Annette the Virtual Agent can help your hotel handle guests needs as they arise.
Kimberly Berry named Director of Digital Business Development for Annette
Travel Outlook announced that Kimberly Berry has been promoted to Director of Digital Business Development, overseeing sales and implementation of Annette, The Virtual Hotel Agent.
The Automation Generation
Why today’s travelers place efficiency ahead of personal connection.
Annette The Virtual Hotel Agent understands guest needs with 100% accuracy
Precise Guest Insight anonymizes the caller information and collates the questions for hotel management, providing an instant and 100% accurate picture of why guests are contacting the hotel.
Tech doesn’t replace but supports guest communications
There’s a lot to consider adding to your tech stack even after everything that you’ve already done to pivot in the face of the coronavirus. You’ll need a thorough assessment with the overarching goal of having the technology do wonders in the background so that your team isn’t bogged down by the minutia and can focus on the flawless service delivery for those visitors already onsite.
Game changing technology to include in your 2022 budget
In the not-so-distant future, chatbots will be a standard in your daily lives, do you have a Chat Bot implementation plan for your property?
Book Me Bob expands executive team into UK market
Elizabeth Bradley will be based in North Devon, England (United Kingdom) and will hold the position of Director, UK Market.
LIVE CHAT or CHATBOT
4 factors to consider before implementing a chat facility on your website.
4 factors to consider before implementing a chat facility on your website
Your property can provide better customer service by implementing a chat facility, but it is clear that there are pros and cons to both AI Chatbot and Live Chat systems. Here’s a closer look at each.
Conversational AI: technology to drive guest services and revenue
Robert LoCascio from Liveperson helps us understand how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service.