The Hidden Weakness in Modern Hotels
Hotels may look advanced with cloud PMS, revenue systems, and guest apps, but daily operations often remain manual — paper logbooks, Excel trackers
Using tech to identify hotel guest loyalty beyond repeat stays
With artificial intelligence dominating the hotel articling and LinkedInsphere for the past eight months of 2025, the focus in hospitality has inevitably
Kaspersky warns travellers: Artificial Intelligence (AI)-powered attacks are targeting hotel guests
Between June and August 2025, Kaspersky’s Global Research and Analysis Team (GReAT) (www.Kaspersky.co.za) discovered a new wave of cyberattacks
From DATA Collection to AI-Driven Excellence: The new operations playbook for hotel leaders
In the heart of every hotel, there’s a familiar rhythm: the rush of check-ins, the hum of housekeeping, the clink of dishes from the kitchen, and the quiet urgency
The future of hotel operations isn’t coming – it’s already here!
Walk into the back-of-house of almost any hotel today, and you’ll see a story that hasn’t changed in decades: a maze of manual processes, fragmented communication
Is your Hotel’s Back-of-House ready for AI?
While AI dominates headlines in guest-facing experiences — from voice assistants to chatbots, marketing, and revenue management — the real revolution in
AI is here to stay: A roadmap for hospitality leaders
Artificial Intelligence (AI) is no longer a futuristic concept in the hospitality industry. It’s a powerful force shaping how hotels attract, engage, and retain guests today.
HCN to showcase AI-Powered In-Room Tablets at The Hospitality Show
Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study.
Navigating challenges of AI and maximizing value in the service sector
Ethical AI practices must be championed to promote a symbiotic relationship between humans and technology. In this era of technological advancement, the celebration of the ‘human touch’ becomes paramount, embodying progress with empathy and ensuring a harmonious integration of AI into the fabric of organizational culture.
The future of hotel safety: Integrating advanced security solutions
Modern security is about more than providing padlocks and safes. Instead, seek to integrate advanced security solutions like AI-driven facial recognition and biometric authentication.
