The IoH has joined forces with eHotelier to power their new online IoH Academy, which will enable its members to access a huge suite of learning resources 24/7.
The Understanding Your Guests Path to Booking course teaches hoteliers on how to influence consumers to book their rooms instead of another property. The course helps student’s understanding of the customer journey, not just for holiday-makers, but for business people too.
Enhance the Customer Service Experience course explores how to provide a quality service and proactively preventing service issues.
Hotel Grand Chancellor’s move to join eHotelier Academy has been motivated by a drive to operational efficiency by retaining quality staff.
Don’t have time for training? Here are 8 ways online learning will assist you to deliver the necessary training to improve product and service delivery, reduce costs and increase customer satisfaction.
Expands job skills training programs in the U.S. and around the world.