Each week, we highlight a course from the eHotelier Academy catalogue. Enterprise Learning Members have access to this course as access to the full course catalogue including industry-endorsed certifications, 150+ courses and professional development framework.
Tourism, Hospitality and Events (TH&E) is a major service industry. The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of customer service that is tailored to their customers.
This unit covers:
- Identifying customer requirements
- How to provide a quality service experience
- Selling techniques
- Proactively preventing service issues and responding to customer complaints
- Developing customer relationships
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