The IoH has joined forces with eHotelier to power their new online IoH Academy, which will enable its members to access a huge suite of learning resources 24/7.
Academy Course of the Week: Understanding Your Guests Path to Booking
The Understanding Your Guests Path to Booking course teaches hoteliers on how to influence consumers to book their rooms instead of another property. The course helps student’s understanding of the customer journey, not just for holiday-makers, but for business people too.
Academy Course of the Week: Enhance the Customer Service Experience
Enhance the Customer Service Experience course explores how to provide a quality service and proactively preventing service issues.
Hotel Grand Chancellor: Driving operational efficiency in a boutique chain
Hotel Grand Chancellor’s move to join eHotelier Academy has been motivated by a drive to operational efficiency by retaining quality staff.
8 ways online learning benefits organizations and individuals
Don’t have time for training? Here are 8 ways online learning will assist you to deliver the necessary training to improve product and service delivery, reduce costs and increase customer satisfaction.
Induction Package
The Induction package is a perfect solution to deliver the basic skills and legal requirements for all new team members who have a natural passion and customer service ability.
IHG doubles number of IHG Academy programs to 600 in 60 countries
Expands job skills training programs in the U.S. and around the world.
