To elevate its service offering, Ingot Hotel Perth partnered with SABA Hospitality to deploy the SABA Digital Compendium and SABA Mobile Ordering modules. The goal was simple: modernise the guest journey, reduce operational friction, and unlock new revenue opportunities. 

Conveniently located just minutes from Perth Airport and offering seamless access to the city’s industrial and commercial hubs, Ingot Hotel Perth, An Ascend Collection Hotel is a premier choice for business travellers, transit guests, and leisure visitors alike. With its striking contemporary design, 214 spacious guest rooms, an inviting outdoor swimming pool, a well-equipped fitness centre, and the popular Eyre Restaurant, the hotel has built a reputation for comfort and efficiency.

https://www.ingothotel.com.au/

OBJECTIVES

1. Enhance Guest Experience – Provide travellers with instant, mobile access to hotel information, services, and dining options, particularly for late-night arrivals and early departures.
2. Increase F&B Revenue – Leverage digital upselling and streamlined ordering to boost average check values in room service.
3. Streamline Operations – Reduce staff workload by automating service requests, amenity orders, and F&B transactions.
4. Support Corporate & Transit Guests – Deliver a fast, intuitive, contactless solution that respects guests’ tight schedules and desire for convenience.

IMPLEMENTATION

SABA Digital Compendium Module

The SABA Digital Compendium replaced traditional printed guest directories with a dynamic, mobile-optimised platform. Key features included:

• Interactive Content – Guests can access up-to-date information on restaurant hours, local attractions, and airport transfer options from their own devices.
• PDF and Link Integration – Menus, third-party booking links are available instantly via QR code.
• iFrame Capabilities – Embedded Google Maps, promotional videos, and real-time flight information enhance the guest experience for transit travellers.

SABA Mobile Ordering Module

The SABA Mobile Ordering solution enabled guests to order food, beverages, and in-room amenities directly from their smartphones. Key features included:

• Integration with Micros Simphony POS – Orders flow seamlessly to the kitchen and bar, reducing errors and wait times.
• Upselling Capabilities – Smart prompts for add-ons (e.g., extra sides, premium beverages, dessert upgrades) drive higher spend per order.
• User-Friendly Interface – Guests can customise orders, apply room charges or pay by card, and receive real-time order status updates.
• Convenience for Travellers – Guests are able to access and order their meals on the go, they can place a room service order before returning to their room after a long day of meetings or adventures.

RESULTS

1) Enhanced Guest Satisfaction

Guest feedback highlighted significant improvements in convenience and responsiveness:

• Increased Convenience – Travellers appreciated the ability to access hotel services without waiting for phone lines or front desk assistance.
• Positive Dining Encounters – Mobile ordering reduced wait times and improved order accuracy, reflected in higher satisfaction scores for Room Service.
• Seamless for Transit Guests – Late-night and early-morning travellers valued the 24/7 self-service capability.

2) Increased F&B Revenue

The SABA Mobile Ordering solution delivered measurable financial results:

• Higher Average Order Value – Smart upselling mechanics encouraged guests to add items, resulting in a $11.50 increase in average room service check values.
• Expanded Revenue Streams – The Digital Compendium promoted airport shuttle bookings, guest laundry usage, and EV Charger knowledge, driving ancillary income.

3) Improved Operational Efficiency

The hotel achieved significant operational gains:

• Reduced Staff Workload – Automation of room service and amenity requests freed front desk and F&B teams to focus on high-value guest interactions.
• Streamlined Communication – Digital requests eliminated miscommunication common with phone orders, reducing service recovery efforts.
• Labour Savings – The hotel reallocated approximately 2–3 staff hours per night previously spent managing phone orders.

FEEDBACK FIRST-HAND

“Implementing SABA has transformed how we serve our guests at Ingot Hotel Perth. The platform is incredibly intuitive for both guests and staff. We’ve seen a noticeable lift in F&B revenue, our team spends less time on routine phone calls, and guest feedback consistently highlights the convenience of having everything on their mobile device. The SABA solution has become an essential part of our operations, and I would highly recommend it to any hotel looking to modernise the guest experience.”

— Ashleigh Howard, Director of Operations – Ingot Hotel Perth, An Ascend Collection Hotel

CONCLUSION

By adopting the SABA Digital Compendium and SABA Mobile Ordering modules, Ingot Hotel Perth has successfully modernised its guest experience, driven meaningful F&B revenue growth, and improved operational efficiency. The partnership with SABA Hospitality has enabled the hotel to meet the expectations of today’s digital-first travellers while empowering staff to focus on genuine hospitality.

Read more here: https://sabahospitality.com/news/or on eHotelier: https://insights.ehotelier.com/supplier/saba-hospitality/