Hotel Communication Network bringing two-way guest communication technology to Europe

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular,Hotel Communication Network modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region.

“Hotel brands and independents alike are quickly realizing that tablet technology is the ideal digital tool to engage with 100% of guests and deliver an experience they expect and demand,” Brooks-Belcher said. “That means not just delivering a home-like experience, but a ‘better-than-home-like experience.’ This includes leveraging Navigator 2.0 tablets to control the room environment, turn on/off equipment and appliances, order services, make requests, and even plan future stays. By turning guestrooms into smart rooms and migrating the phone, TV remote, clock/radio, smart room controls and more into one mobile device, operators are meeting and exceeding travelers needs, reducing operational expenses, and driving revenues from traditional and ancillary streams.”

All-In-One Engagement Solution

HCN’s Navigator 2.0 tablets are an interactive in-room device enabling guests to communicate with the hotel, make purchases, order room service, report problems, and control their room environment. Navigator rolls all peripheral room equipment — phone, TV remote, clock/radio, smart room controls — into one device, and adds extra interactive features to give guests the best in-room experience possible, including: direct in-room messaging, roomservice ordering, group business/event communication, guest stay survey deployment, housekeeping optimization, interactive city guides, in-room marketing, and early/Late check out.

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Navigator 2.0 has an elegant look and feel with a Netflix-inspired user interface that appeals to the masses. It provides compelling content in any language the hotel chooses that draws people in to click around, discover on-premises services and amenities, and spend more money on site. Hotel staff can easily and immediately update content to the guest room devices. No need to rely on a service provider to deliver costly content management resources. The solution features a Bluetooth pairable speaker base with high-quality sound, USB A&C charging points, and stunning HD graphics. The speaker base also serves as a voice assistant, enabling guests to request services and amenities, report problems, plus control lights, thermostat, and blinds by voice command.

Sales & Revenue Diversity

Brooks-Belcher comes to HCN with more than 30 years of sales and sales management experience, with 12 of those years dedicated to hospitality. Prior to joining HCN, he served as Head of Sales / chief sales officer for Distributed; chief revenue officer for Hi Japan; CRO, global sales and marketing director, executive vice president global sales for Quadriga; group commercial director for Comtec, and head of operations EMEA for Thompson Reuters. He has a proven track record of taking businesses in global markets and diverse industries through series A funding to growing revenues to three-times their projections.

“Mark is the ideal person to spearhead our global expansion,” said Kevin Bidner, HCN CEO. “He brings to our growing company a diverse background in both sales and revenue optimization. Mark has been extraordinarily successful in managing local and remote teams across all industry sectors and geographies. His expertise includes direct client relationship management, sales team management, change management, strategic client’s strategy, and sales operations management. We expect great things with Mark leading our growth effort, starting in the UK and Europe and eventually expanding to the Middle East, Africa and Asia Pacific.”

Tags: Europe, Hotel Communication Network, two-way guest communication



Founded in 2008, with headquarters in Ottawa, Ontario, Canada, The Hotel Communication Network has built on years of research and development to provide an innovative high-value guest amenity that keeps each guest connected to their hotel, city and each other.

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