Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, has announced that more than 30,000 customers have selected Revinate for its services, which include reputation management, guest satisfaction, email marketing, customer relationship management (CRM), and on-site guest engagement.
Hotel ICON in Hong Kong is among the most recent hotel organizations to sign up for Revinate service. “We believe that ICON sets the standard for hoteliers in Asia Pacific,” says Richard Hatter, General Manager at Hotel ICON. “We’re looking forward to the advantage that increased guest insights and better personalization of the guest experience will bring to our organization.”
“Revinate continues to be the best decision I’ve made for this hotel so far,” says Philip Lategan, General Manager of the Morning Star Express Hotel in Pretoria, South Africa. “We ranked 16th in South Africa within our category on TripAdvisor, representing the top 1% of hotels in South Africa, and we were the only hotel in Pretoria to receive the prestigious 2016 Travelers’ Choice Award. This would not have been possible without Revinate Reputation and Surveys.”
Sian Walker, E-commerce Marketing Manager of the Royal Garden Hotel in London says, “Revinate Marketing is helping us to drive direct bookings revenue from an increasingly loyal base of repeat customers. For example, we can directly attribute 35 reservations and £26,865 in revenue to a recent campaign we ran.”
Revinate helps customers better connect with the guest experience. Since the beginning of this year, personalized marketing campaigns created with Revinate have generated over $1M in direct bookings.
“With this customer milestone, Revinate continues to be the best-of-breed choice for reputation management and guest experience in hospitality,” says Revinate CEO Marc Heyneker. “We’re honored to serve so many of the world’s finest hotels, and we’ll continue to make our technology solutions – from reputation management to guest marketing – the best way for hotels to know
their guests, so they can build a lifelong relationship with each one.”
