The future of hospitality looks very bright for intrepid and meaningful boutique brands and hotel collections. We’ve seen this model work in European
Workforce Management in Hospitality: Getting the right people in the right place
We have all been in the internal meetings, the session where a leader explains why their department has gone over their labor target. At times, the explanation makes sense
The guest journey secrets small hotels don’t want you to know
If there is one thing we’ve learned from thousands of hotels is that a good hotel guest journey implementation makes a complete difference for the guest experience.
Adding value through CRM lead nurturing
Now well into 2026 and the latter half of the decade, hotels have to reinvent yet again how they source customers, both transient as well as corporate and group.
Efficiency over Effort: The digital imperative for hotels
The Hidden Weakness in Modern Hotels
Hotels may look advanced with cloud PMS, revenue systems, and guest apps, but daily operations often remain manual — paper logbooks, Excel trackers
Why your hotel needs a Hospitality AI Agent (not just a chatbot)
Chatbots were a great first step in automation, but they were never designed to carry the full weight of the guest journey. This is where the Hospitality AI agent comes in.
Reimagining revenue in a changing hospitality Landscape
In October 2025, Cayuga Hospitality Consultants hosted a dynamic discussion on new pathways to incremental revenue in the hotel and restaurant industry.
The future of hotel commercial strategy
During the Cayuga Hospitality Consultants Annual Conference 2025 in Scottsdale, Rick Blackburn, Founder of brn solutions and Cayuga Hospitality
Beyond Simplicity: Rethinking PMS usability for modern hotels
In today’s hospitality landscape, a sleek, intuitive interface is no longer a differentiator. It’s a baseline for any property management system.
Digital Concierge for Hotels: Delivering guest service at scale
Hotel teams are under pressure. Guest expectations keep increasing, but staffing budgets aren’t. Front desks are dealing with the same questions over and over.
