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New technology integration to improve staff training in the hotel industry

SynergyMMSSystems Associates, Inc., makers of SynergyMMS, a hotel operational efficiency software system, announced its partnership with Seattle based software company MediaFolio Technologies and Sydney based instructional company eHotelier.

This integration will produce improved performance quality and targeted training for hotel employees everywhere. Working together with SingleStep, the intelligent employee assistant developed by MediaFolio, and eHotelier’s career development portal, SynergyMMS users will enhance the onboarding process for new employees and ensure quality standards at hotels worldwide from directly inside the application.

This partnership combines each company’s expert knowledge to create a simple and integrated training solution for hotel operations teams. The combined back-of-house solution provides hotel staff with tools to follow standard operating procedures to deliver a quality, consistent product experience to guests.

“When onboarding new staff members, equipping users with useful information through an effective training method is a fundamental element to their success. Our goal is to improve the user experience by providing convenient access to the right information. With this integration, employee training becomes quicker; enabling staff to serve guests with their best foot forward,” said Matthew Stephens, President of eHotelier.

These integrated systems will help employees of all departments onboard quicker, especially housekeeping and engineering. Having this resource handy may also aid new or outsourced housekeeping teams in deciphering how employees should complete services based on the different brand standards at each hotel.

Instead of having a supervisor or experienced housekeeper repeatedly train new employees on the specifics of rooms and services, like the placement of amenities, or how a certain hotel brand readies a room, eHotelier and SingleStep can populate property-specific information from within SAI’s PerfectRoom® App. The PerfectRoom® App, a module of SynergyMMS specifically designed for housekeeping teams to boost productivity, allows guest room attendants to view their next assignment and process rooms in real-time based on priority.

“Hoteliers need to empower their staff with resources that help them perform their job better and consistently,” said John Clark, SynergyMMS Vice President. “We are excited to have a tool that combines productivity and quality assurance in a single easy-to-use platform. This is the best way to get more value from labor. By improving training quality and effectiveness during onboarding, hotel teams can spend more time boosting the guest experience.”

With SingleStep’s enhanced learning tools and eHotelier’s industry-specific content, both available directly in SynergyMMS Apps, onboarding processes can take less time without losing effectiveness.

“This complete guided solution creates a better overall user experience. There is no need to install, test, and deploy a second application; all three products are available from within the SynergyMMS platform,” said Matt Kowalczyk, President of MediaFolio Technologies, referring to the seamless integration between the systems, “Users will never have to leave the app to get property-specific information, thus creating a more efficient way of training and continued learning.”

The combination will also act as a helpful reference for users. “How-to” videos and step-by-step written content are available immediately to explain how to carry out duties based on criteria provided by management.

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