“Travel Outlook is delighted to partner with Paramount Hospitality Management™, an organization that has proven time and time again to be ahead of the curve in the hospitality business. Travel Outlook’s innovative use of AI automatically finds and corrects mistakes by call center agents as they occur, significantly improving efficiency and the overall call experience. As the only hotel call center certified by the Kennedy Training Network, we’re confident in our highly skilled, hospitality-minded call center agents and their purpose-driven sales focus. Along with our industry-leading technology, we’ll help take Paramount’s voice channel to new heights, boosting conversation rates while meeting their high standard for excellence.” John Smallwood, President of Travel Outlook.
Seibu Prince Hotels Worldwide chooses Sabre’s advanced hospitality technology to support significant global expansion
Sabre Corporation today announced a new agreement with Seibu Prince Hotels Worldwide. The hotel chain will deploy the Sabre SynXis Central Reservation System (CRS) to reach the broadest points of distribution in the industry as they forge ahead with ambitions to double the size of their property portfolio.
H10 Hotels enhance the guest experience with Nonius cutting-edge solutions
H10 Hotels, a leading hospitality company with over 66 hotels in 23 destinations and more than 16,000 rooms, has been committed to providing exceptional locations, specialised services, and the highest level of quality to its guests for over 40 years. With a focus on incorporating the latest digital technologies, H10 Hotels have formed a strong partnership with Nonius for more than 8 years.
North America hotels leveraging Maestro PMS’s GuestXMS features to improve communication and boost guest engagement
Maestro PMS, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS. This complete, seamless engagement hub provides hotels with two-way SMS communication between staff and guests, along with expanded internal communication capabilities for hotel operators.
The Hotels Network is redefining direct channel traffic acquisition with Predictive Audiences
The Hotels Network (THN), a direct growth platform for hotels, has launched Predictive Audiences to boost Return On Advertising Spend (ROAS) for hoteliers. Powered by AI and hospitality-specific algorithms, this innovative tool makes it possible to optimize retargeting campaigns, effectively bringing high-value users back to the hotel’s website. Predictive Audiences is redefining traffic acquisition by empowering hotels to fine-tune retargeting campaign bidding for guests that are more likely to convert or with higher spending, resulting in a CPA of up to 70% lower.
Podcast Travel Market Life launches new industry monthly review show
Following the success of Travel Market Life in 2023 – with its audience growing 220% – the podcast series has added a new Monthly Review Show [Spotify, Apple, Deezer] format, exploring topical subjects in the travel and hospitality industry, and putting industry experts to the test.
Welcoming a new era of guest luggage management…
In your hotel, how many guest complaints do you receive relating to wrong luggage being retrieved, or delays to luggage retrieval? And how many guests misplace their luggage tickets?
Bookings for The Smith House increase by 90% with STAAH
The Langkawi-based property makes more informed pricing and distribution decisions with STAAH Max Channel Manager. Located just minutes away from Langkawi International Airport, you couldn’t ask for a more conveniently…
Optimizing Your Booking.com listing with STAAH MAX
Discover all features in STAAH MAX for Booking.com users! Leverage these features to optimize bookings and enhance your online visibility. In case you have missed these features make sure to…
Bartenders and Hospitality: Serving More Than Just Drinks
That is a fine sentiment, and in a US bar and nightclub industry projected to gross $36 billion in 2023, this still holds true. Versatile, well-trained, and engaged bartenders are still hugely important to a successful hospitality venue even in the age of digital inventory control, wireless pour counters, AI-generated craft cocktail recipes, and confusing wine lists too large to print. In his infinite wisdom, Mr. Tomlinson understands that skilled bartenders often have the hardest job in the house and should be valued, trained, and rewarded.
