Customers desire convenience and understanding — the convenience of information and an understanding of their individual needs and unique situations. But is AI capable of delivering this kind of customer service?
A beginners guide to lead generation for hotels
By generating leads, hotels can reach out to a larger audience, increase brand awareness, and drive sales and profits.
Which online resources lead to booking travel
Online travel agencies will often lead consumers to further research directly on suppliers’ websites: airlines, hotels, car rental, etc. So it’s important to make sure you put on your best face on OTA sites, not just on your own website.
Satisfy guests and align teams: the hotel CEO’s blueprint for success
Profit growth is an intricate dance between short-term guest-focused strategies and long-term team building and process refinement. Here are six tips encompass a holistic approach to increasing profits.
How digital transformation is facilitating servitization in the hospitality industry
Hoteliers should not digitize just for the sake of it but rather adopt those technologies that increase their market pull and improve their bottom line.
A new flavour for hotels
Considering the effects of outside-hotel customers on hotel performance, hotels should treat outside-hotel guests as their main target and develop management practices related to them.
Six hotel sales strategies to increase occupancy and revenue
A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals.
Can employee incentives and technology help overcome staffing shortages?
The need for more skilled workers is industry-wide and maintaining service quality with fewer staff members is one of the biggest challenges property owners and operators face today.
6 ways hotels can keep guests and employees safe
It’s not nice to think about the safety issues that could affect your team or the guests that call your hotel home, but preparing for the worst is necessary.
Hospitality industry’s new tipping system: what you need to know
Employees who perceive their work environment as fair are more satisfied, more committed to their employer, make more effort, perform better, and are less likely to quit.
