You may have heard the term “experience economy” before, but what does it actually mean?
Sense of ‘professionalism’ linked to unethical behavior
Employees or managers who view themselves as professional are more vulnerable to unethical behavior such as conflicts of interest, a new Cornell study finds.
Spending more to become the most cost-efficient hotel operator
The savviest hotel operators know what combination of costs will deliver the greatest bang for the buck.
5 staffing issues that point to problems in your hotel’s onboarding process
Hotel staff is among the least engaged staff members in any industry, it also doesn’t help that hotel staff aren’t trained appropriately because managers expect new hires to leave shortly after.
Economy properties as guestroom vending machines
Vending machines replace the need for a cashier or any other form of staffing besides restocking and maintenance. Can hotels be the same?
How to be successful on Instagram as a restaurant owner
Instagram is an increasingly popular social network and an excellent communication channel with an emphasis on visual sharing. Here are some tips on how to get started as a restaurant owner and make the app work for you.
Hotelier’s quick guide to Expedia’s Search and Sort Factors update
Researching hotels on OTA review sites is often the first step in a traveler’s guest journey, which in turn makes those listings an important aspect of most hotels’ marketing strategy.
What questions travellers ask themselves before choosing a hotel
Five common questions people ask themselves before choosing hotel accommodation.
Hotels are filling up. Guest stomachs, too.
There’s an open secret amongst hoteliers: They love the ‘B’ in F&B. The ‘F’? Well, there’s another word that starts with an F they often used to describe it.
Preparing your hotel for the sunset of Google’s Universal Analytics
For hotel marketers, there’s a major shift afoot: the beginning of an entirely new way to measure performance across websites and mobile devices.
