As we begin to ask questions specific to the hotel sales team – their strategy, tactics, sales initiatives, business development, client engagement, etc – it becomes quite apparent how “high-touch” the sales discipline is in today’s environment which often includes reduced staffing, loss of legacy talent, and the increased absence of training and corporate resources.
An unpredictable market with silver linings: hotel performance in 2024
Rising costs, changing booking trends, good leaders, and even the weather…are just some of the things that have influenced the performance of hotels so far this year. So what are hoteliers doing to remain competitive in this climate, and what opportunities and challenges are they facing in the road ahead?
Vent, Reflect, and Revive
From Dylan Thomas, I quote:
“Do not go gentle into that good night. Rage, rage against the dying of the light.”
You my hotel friends are “the light”.
Travel Trends Shift: From Global Getaways to Close-to-Home Escapes
The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening and consumer spending coming to a halt while exploiting the idea that luxury travel is both thriving and diving.
Redefining Hospitality: The Rise of Gen Z in the Industry
Gen Z is challenging the hospitality industry to up its game. By possessing different sets of skills, different approaches to work, and different education, they offer a significant change. Not only this but they are doing it with flair, and in some cases even outperforming their predecessors. In this way, the leadership of each company, as well as the whole industry, should focus on translating strengths and combating weaknesses to ensure the progressive development of the hospitality industry.
Transforming Your Hotel: When Bigger Renovations Lead to Bigger Profits
Most owners and prospective buyers try to reduce their hotel’s Capex spend associated with PIP or Renovation work and with good reason- to keep their investment basis as low as possible.
The importance of sustainability in hospitality
Adopting sustainable practices protect the environment and mitigate the effects of climate change. Sustainability in hospitality must be a priority.
Mentoring and networking: Building relationships for career development
Three key elements of mentoring and networking are professional development, building relationships and being intentional. Let us see how each of these work in practice and how they can be applied for your personal growth.
Is your hotel ghosting guests? Tips for memorable bookings
If your booking process feels slow, unclear, or unresponsive, you might be ghosting your guests without even realizing it.
Empowering hotel staff with AI: bridging technology and tradition for superior guest experience
AI has the potential to revolutionize the way hotel employees learn, making the process more effective and faster, which in turn fosters a culture of innovation and openness to transformation.
