Is victim thinking that is holding you back from jumping in the deep end with the financials in your hotel career?
Transforming hotel teams into brand ambassadors harnessing the magic of AI
AI training needs to focus on bridging the skills gap, ensuring all team members are tech-savvy enough to utilize it effectively. This empowering approach turns staff into confident brand ambassadors who use AI to enhance every guest interaction.
The 2025 predictions shaping hospitality
The generational changing of the guard and experiential travel demands will create new opportunity for hoteliers.
Creating an inclusive workplace: it’s the law
Misgendering, derogatory comments, and retaliation not only violate the law but damage workplace culture.
Lotte New York Palace case study of how a robo-massage expands wellness revenues
In the wild world of welltech that we’re now entering, robo technologies are not here to supplant traditional spa teams or services, but to help hotels maximize the use of their spaces and find new customers.
Setting the tone: the impact of a strong hotel GM
When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science.
The art of storytelling through mobile ordering in hotel restaurants
By leveraging the storytelling potential of digital platforms, hotel restaurants can create immersive and memorable dining experiences that leave a lasting impression on their patrons, fostering loyalty and setting themselves apart in a competitive hospitality landscape.
Holiday travelers are going further than ever and willing to spend for great experiences
The travelers who are willing to spend want immersive adventures, and the brands that deliver personalized, magical experiences have the opportunity to win a high-value customer for life. On the other hand, more economical brands can capture business from local travelers who are doing shorter road trips or interested in a staycation.
Unlock your hotel’s potential: the top 3 business intelligence myths
Here’s a look at how integrating data across all your systems provides a holistic view of your business, how interactive analytics go beyond traditional reporting to offer actionable insights, and how affordable, scalable BI tools are more accessible than ever—even for independent hotels and small chains.
The Estate Hotels and Residences heralds a new era for longevity tourism
The megatrend of longevity tourism may only be accessible for ultraluxury at the moment, but like all adoption curves, it will inevitably slink its way down the star ratings, offering huge revenue opportunities for forward-thinking hotel brands.
