Clean Spaces, Happy Guests: Elevating Hotel Standards
In hospitality, cleanliness isn’t just a standard—it’s a promise. It’s the first thing guests notice and the last thing they remember. A spotless lobby, a…
Why destinations must act now on climate change
The EarthCheck Research Institute’s latest paper, Tourism and the Road to Net Zero: Why Destinations Must Act Now, authored by Professor Susanne Becken
Hotel Crisis Management: From real cases to interview realities
In the world of hotel operations, no two crises are ever alike. Drawing from over a decade of experience in managing high-pressure environments
2-Minute Survey: How hospitality teams are (Re)building marketing around data
We’re seeing a shift in hospitality marketing. Guest expectations are rising fast, and hotel teams are under pressure to deliver more personalised, data-driven experiences
Forget the Hype: How hotels can actually win with AI
The team at Cogwheel (Stephanie Smith, Mike Wylie and Mohammed Razib) attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.
Clean, Crisp, and On Time: Elevating Hotel Laundry Service
In hospitality, every detail matters. From the scent of the lobby to the crispness of a pillowcase, guests notice everything.…
All-in-One PMS: The gift that keeps on giving
As we move toward 2026, the conversation around property-management systems (PMS) has evolved from functionality to philosophy. No longer
Faster, Safer, Smarter: Why hoteliers choose GuestRevu AI over ChatGPT
Responding to guest feedback quickly and professionally isn’t just a nice-to-have; it’s essential for maintaining your reputation and building guest loyalty
Certify your hotel operations expertise with Baseline
In today’s competitive hospitality landscape, operational excellence isn’t a luxury—it’s a necessity. Whether you’re an individual professional looking to validate…
4 tactics to make your guests come back for a second visit
Getting guests through the door once is good… but knowing how to make hotel guests return is where the real value lies.
