For years, the hospitality industry has been talking about personalization. Today, personalization is no longer optional; it is a critical differentiator
Is your Hotel Management Company leading with heart?
As a hotel management company, we intentionally promote physical, mental, nutritional, and social well-being because healthy people build healthy hotels.
The truth about 2026 color trends in hospitality design
Let me tell you what happened with Pantone’s Mocha Mousse last year. Design blogs lost their minds. Every magazine cover screamed about this “revolutionary”
7 Proven Ways to Improve Guest Experience in Hotels
Guest expectations have shifted. Speed, convenience, and personalisation now define success. But meeting those demands across multiple properties?
How Texas A&M Hotel improved communications and boosted operational efficiency with Maestro PMS and PurpleCloud
The Doug Pictock ‘49 Texas A&M Hotel and Conference Center sits at the heart of the Texas A&M campus, known for its striking glass towers and renowned service.
Montreal at the Forefront of Boutique Brands with Corner Collection
The future of hospitality looks very bright for intrepid and meaningful boutique brands and hotel collections. We’ve seen this model work in European
Workforce Management in Hospitality: Getting the right people in the right place
We have all been in the internal meetings, the session where a leader explains why their department has gone over their labor target. At times, the explanation makes sense
The guest journey secrets small hotels don’t want you to know
If there is one thing we’ve learned from thousands of hotels is that a good hotel guest journey implementation makes a complete difference for the guest experience.
Adding value through CRM lead nurturing
Now well into 2026 and the latter half of the decade, hotels have to reinvent yet again how they source customers, both transient as well as corporate and group.
Efficiency over Effort: The digital imperative for hotels
The Hidden Weakness in Modern Hotels
Hotels may look advanced with cloud PMS, revenue systems, and guest apps, but daily operations often remain manual — paper logbooks, Excel trackers
