We recently participated in a bid for a restaurant space in one of Paris’ heritage train stations. After conducting a thorough feasibility study, which included
How All-In-One PMS technology is helping hotels utilize guest feedback in real time and improve satisfaction scores
“In 2025, nearly half of the hotel guests say they prefer to check out using their smartphones, and 58% believe AI can enhance their hotel stay experience.
Sustainable Hospitality: Minimal impact, maximum experience
The hospitality industry has witnessed a shift toward sustainability. Today’s guests are increasingly eco-conscious, seeking hotels and resorts that align
How cancellation culture is impacting hotel revenue
With global markets fluctuating amid concerns over the potential impact of international tariffs, the discretionary spend of consumers and their travel budgets
10 ready-to-use holiday campaigns to boost bookings in 2025
The start of a new year means new opportunities for hotels to connect with travellers. And holidays are perfect for creating special offers and promotions, helping you stand out and attract bookings during key moments.
The Trader Joe’s Grandma: A Cautionary Tale for HR
Chuck Simikian and John Thalheimer met together on the HR Stories Podcast to tell the tale that highlights the importance of consistent policies and documentation.
The real benefits of automation in hospitality (without losing the human touch)
The benefits of automation in the hospitality industry are undeniable, both for guests and staff members.
Bridging language barriers in Hospitality with AI
The world is becoming increasingly interconnected, with businesses and guests crossing borders more frequently than ever before.
Sustainable Wellness: Trends and Practices in Hospitality
The Wellness & Sustainability Panel at the 2024 Cayuga Annual Conference explored the intersection of wellness and sustainability in the hospitality industry.
Guest loyalty in 2025: The shift from points to relationships
Earning points for your bookings in hotels is a practice that has been around for decades and although it might stay in place for many years to come, we are already seeing a shift within the same trend.
