Here is a list of suggestions to make your guests stay more memorable and increase the chances of them telling their friends and family about your hotel.
Research shows most online hotel reviews mean nothing to future customers
Negative reviews are discounted by prospective customers, mixed reviews are too difficult to interpret, which leaves positive reviews as the most trusted by those looking to make a hotel booking online.
Ten questions to ask your team for 2019
The key for the upcoming year is to plan for a gradual and continuous change, and the first step towards this is to align with your team. Here are some questions to provide focus to achieving that aim.
Better guest satisfaction measurement for smaller accommodation establishments
Accommodation establishments with fewer than 50 rooms need to think more carefully about how they collect customer feedback.
Renovation projects that will help your hotel stand out and increase revenue
If you really want to make your hotel stand out you need to invest in a few cost-efficient renovations because let’s face it, your reputation depends on following trends and doing better than your competition.
Five hotel marketing tips you need to know
With more and more people happy to do their own research into hotel getaways and relying less on travel agents, hotels need to find new and innovative ways to reach people.
Will opaque bookings be your best friend in low-season?
Real opaque promotion models allow hoteliers to skim off additional non-refundable volume at lower prices without cannibalizing their public rates.
How to make your guest feel unwelcome
Making someone feel welcome when they arrive is something absolutely fundamental that every hotel staff member should know all about and execute with ease, right? Yet so many people get it so horribly wrong.
5 clever ways to reduce abandoned bookings at your hotel
The sobering reality is that when it comes to travel sites, the majority of visitors abandon their booking, at least in the first instance.
How to empower every hotel employee
The more empowered a member of staff feels in the workplace, the more they will be able to both grow and flourish in their role which can lead to greater productivity and profitability for your business.
