As travelers become savvier and seek out new experiences, the hotel is in a great position to leverage their destination to offer something unique to their guests.
Ephemeral content: 4 ways to up your hospitality game
The more people hear about your company, the better. And one of the best ways to get that reach is via Instagram stories and social media in general.
4 hotel management lessons you can learn from Paul Rusesabagina of Hotel Rwanda
We all agree that managing a hotel in the time of crisis is no mean feat. And, if that crisis is of an extreme nature, your management skills are truly put to test.
Top 5 weird superstitions hotels have to deal with
The trouble arises when hotel businesses have to tiptoe their way around these beliefs with absolute sensitivity and respect towards their guests’ beliefs, no matter how silly or illogical.
Hotels need to get both the basics and the not-so-basics right
Brands that stay relevant and remarkably successful will always be prepared to turn all their professional handicaps into aces that underline the success.
Four common customer service mistakes in hospitality
We’ve all heard the cliché that “customers vote with their feet”, but it’s really up to you to decide what to do with them once they get there.
Why guests leave hotel reviews (and how to get better ones)
What can you do to ensure that guests are both more motivated to write you reviews, and at the same time don’t feel the need to post negative reviews online?
Incremental room revenues start at pre-arrival
Luckily, pre-arrival represents one area of the customer journey where you can make significant inroads inexpensively and relatively quickly towards genuine guest experience personalization.
The art and science of hotel brand valuation
The importance of not just the brand, but also patents and trademarks, technology and intellectual property as well as human capital is now being ascribed value, which in many cases, has caused a measurable shift in the market value of hotels when compared to their book value.
Nuclear radioactivity in hotel lobbies – a silent risk-factor?
As we better understand the nature of the risks, it is clear that something needs to be done.
