The trouble arises when hotel businesses have to tiptoe their way around these beliefs with absolute sensitivity and respect towards their guests’ beliefs, no matter how silly or illogical.
Hotels need to get both the basics and the not-so-basics right
Brands that stay relevant and remarkably successful will always be prepared to turn all their professional handicaps into aces that underline the success.
Four common customer service mistakes in hospitality
We’ve all heard the cliché that “customers vote with their feet”, but it’s really up to you to decide what to do with them once they get there.
Why guests leave hotel reviews (and how to get better ones)
What can you do to ensure that guests are both more motivated to write you reviews, and at the same time don’t feel the need to post negative reviews online?
Incremental room revenues start at pre-arrival
Luckily, pre-arrival represents one area of the customer journey where you can make significant inroads inexpensively and relatively quickly towards genuine guest experience personalization.
The art and science of hotel brand valuation
The importance of not just the brand, but also patents and trademarks, technology and intellectual property as well as human capital is now being ascribed value, which in many cases, has caused a measurable shift in the market value of hotels when compared to their book value.
Nuclear radioactivity in hotel lobbies – a silent risk-factor?
As we better understand the nature of the risks, it is clear that something needs to be done.
8 ideas for hotel management that will boost your business
The hotel industry needs to change to match to recent trends and audience demands. If you want to drive business to your hotel, you should amp up your management strategy and offer more to your guests.
How hoteliers can better cater to group travellers
Bookings involving a large group of business travellers can be quite the undertaking for a hotel as there is a great deal to plan, from meals to events, activities, transportation and more. Here are some important tips to make sure that your hotel is ready to cater for group travel.
Does hotel middle management matter anymore?
Your hotel cannot be successful without developing this intermediate layer of ‘glue’, plus you will experience a better corporate culture by mentoring this group and delegating to them.
