To gain an edge over the competition, hoteliers must create a unique brand. They should offer in-demand perks and exercise creativity when inventing one-of-a-kind experiences. Keep your eye on these six trends as 2019 draws to a close.
On Professionalism in the Hospitality Industry
We speak to Michael Johnson, CEO of Tourism Accommodation Australia (TAA), about TAA’s work developing professional identities in the hospitality industry by going grassroots. We also discuss hospitality’s unique opportunities for workers to start at the lowest level but to quickly traverse to the highest levels of management with the right aptitude, attitude and skills.
Why your electronic safety devices should be silent
It may only be a matter of time before hotels all over the world are required to implement the use of electronic safety devices (ESDs) to take protective action for their employees.
Do you have this revenue-management bad habit?
Do you use a hotel revenue management system, only to override or ignore its recommendations? We talk to Fabian Bartnick, founder of Infinito, on how to optimise hotel revenue management systems through AI, on up-skilling revenue managers, and what’s needed to help you answer the fundamental question: “So what am I going to do now?”
Top 10 ways to control food costs
Here are 10 cost control strategies that will help you stay on top of the never-ending job of keeping your food costs under control.
Seven critical steps to making service excellence a reality
Here are seven key steps to materialize your service excellence journey.
Responsible growth from an operators perspective: Lessons learned
Responsible growth is a win/win for all stakeholders – owners, developers, operators, hotel staff and the brand. When property checks and balances fall apart, the results can have a negative impact on all concerned.
Why a hotel’s culture translates into commercial success
Consider recruiting by personality, not just skillset, if you want to build genuine connections and inspire employee as well as guest loyalty.
New hotel supply brings new challenges
Here are six questions every hotelier should ask themselves when new competitors come to town.
Finding the right mobile channel for your hotel
Choosing the right mobile channel for your hotel involves a number of factors, including the location of your hotel, the type of guests you cater for and other factors. Here are the key advantages to consider of branded mobile apps, SMS, push notifications and chatbots.
