A hotel’s online reputation isn’t just a reflection of guest satisfaction—it directly influences bookings, revenue, and brand trust. A well-managed review strategy
What 67% of guests say about hotel products or service recommendations
In the race to automate, the hospitality industry has embraced artificial intelligence to solve some of its biggest challenges — staffing shortages
Lead with connection: strategic leadership starts here
As hotel leaders, our ability to build and sustain strong business relationships is not just a soft skill—it’s a strategic imperative.
Redesign, Reposition, Revenue: How strategic shifts boosted bookings and ADR
Challenge: Changing Target Market to Align with Added Inventory
AI is here to stay: A roadmap for hospitality leaders
Artificial Intelligence (AI) is no longer a futuristic concept in the hospitality industry. It’s a powerful force shaping how hotels attract, engage, and retain guests today.
How to use your hotel’s reviews to train and motivate staff
In the world of hospitality, your staff are your reputation. Every interaction, whether it’s a warm smile or a simple “Good afternoon, ma’am, how are you today?”
Stressed guests want to get away from it all – here’s how hoteliers can respond
Are we at the start of a Golden Age of Wellness tourism? Certainly, figures from the Global Wellness Institute suggest we are. The Institute forecasts
What 73% of consumers say about AI and the customer experience
In our recent article, “Cost-Effective AI Solutions for a Complex Market,” we explored how AI is helping hospitality professionals navigate challenges
How AI is rewriting the rules of hotel marketing
Hotel operators have only recently begun mastering digital marketing to effectively reach consumers. Just as many are catching their breath, a new revolution is well underway.
Hospitality Tip Pools: What the law says about manager participation
It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant Manager, Alex, rolled up his sleeves
