Mobile ordering simplifies family travel by meeting each generation’s needs with effortless convenience, while boosting hotel efficiency and guest satisfaction.
Elevate F&B Leadership with eHotelier’s Baseline Certification
In today’s competitive hospitality landscape, operational excellence in food and beverage (F&B) is no longer optional—it’s a strategic imperative. Whether…
The three Rs of hotel distribution: Retain. Reclaim. Reinforce.
Hotels are at a crossroads. For decades, they’ve leaked valuable guest data, surrendered the booking journey to third-party platforms, and watched
4 pre-arrival communication mistakes that hurt guest experience
Pre-arrival communication is one of the most overlooked yet powerful stages of the hotel guest experience.
Segment to Win: smarter sales for smarter hotels
In today’s hospitality landscape, knowing your guest isn’t enough, you need to know which guest. That’s where segmentation becomes your…
AI cuts hotel CAC 19%, media spend up 20 – 40% for digital marketing
Cendyn, a global integrated hotel technology and services company, has found hotel customer acquisition costs (CAC) are down 19% year-on-year (YoY)
Strategic SEO: Building visibility, bookings, and long-term growth for hotels
Over eight months, we implemented a strategic SEO optimization plan to help a hotel enhance its online visibility and drive organic search traffic
Boost Hotel Profitability with Financial Benchmarking
In hospitality, financial performance is everything. Whether you’re managing a single property or overseeing a group of hotels, knowing your…
Sleep Tourism and Overcoming the First Night Effect
Sleep tourism is a very real trend. Working closely with hotel owners and executives to help ideate and set up sleep programs at hotels, one of
A Quintessential Urban Historic Hotel with Fairmont Hotel Vancouver
How do you maintain a superior, four-star level of service with 557 guestrooms? That was the question one half of this writing duo (Larry) posed to Adam Laker
