Although it seems to make sense to compare your hotel’s present performance with its past, the conclusions will be misleading and inaccurate. When it comes to analyzing your hotel’s performance, one of the most important things to look at is the current direct channel results – not just your own, but also of competitors in your local proximity.
The top 10 hotel performance metrics
Here are the top 10 hotel metrics you should consider measuring at your property, how to calculate each value, and things you can do to improve performance.
The importance of sleep
As a society, we have come to view ‘powering through’ with little sleep as a sign of strength. Yet sleep is one of the body’s most important physiological processes.
Revealed: The top upselling deals and trends for 2022
Plan your most effective campaign yet using this data on the most popular upselling deals across six hospitality markets around the world.
Vegan philosophy: To be or not to be plant-based?
Whether it’s for reasons of health, animal ethics, sustainability, religion, food labelling or fashion, the question remains: what is veganism in the end? A societal, ethical trend or a historic vegan philosophy of food that’s actually been around for millennia?
Digitally connecting with guests onsite boosts service, satisfaction scores and more
Leveraging the hotel’s web-based Guest App to gauge satisfaction early in the guest journey will go a long way in improving net promoter scores and showing guests and staff that you care.
Shielding hotel online reputations from labor challenges
To shield your hotel brand from negative reviews, you need to learn to do ‘less with more’, and that means employing technology to cover some parts of the job. Here are seven functionalities that can be automated to speed up response times and open up communication channels to guests throughout the customer journey.
Will your hotel pass its next QA inspection? Not likely if employee safety devices are not in play
Those who thought QA Inspections were nerve-wracking before may be gobsmacked when they see the new brand-mandated ESD requirements added to the checklist.
Have faith it will work out when you cross the career bridge
The hotel business is still the kind of occupation that you can start at the back door and one day, if you are willing to work really hard, you can be the general manager, the president or the even the controller.
Why going green is a necessity for the future of the hospitality industry
Many of the practices for reducing your business’ carbon footprint will have the added benefit of reducing waste, increasing efficiency and lowering running costs as a result.
