Dr Matthias Fuchs
Assistant Professor of Marketing and Director of the Customer Experience Management Institute
EHL Hospitality Business School
About Dr Matthias Fuchs:
Assistant Professor of Marketing and Director of the Customer Experience Management Institute.
Contact Details:
Company:
Location:
EHL Hospitality Business School
LinkedIn:
Advertisements
Website:
ARTICLES
Luxury brands expand into new hospitality sectors beyond cafés and spas
The frontiers of how luxury can be experienced are being widened resulting in greater market presence and richer multisensorial experiences.
Customer feedback on hospitality experiences: 5 best practices
The findings of a recent research project reveals the questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.