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Dr Matthias Fuchs
Director and Assistant Professor
EHL Hospitality Business School

About Dr Matthias Fuchs:

Assistant Professor of Marketing and Director of the Customer Experience Management Institute.

Contact Details:

Company:

EHL Hospitality Business School

Location:

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Website:

http://www.ehl.edu

ARTICLES

Hotel customer feedback collection

Customer feedback on hospitality experiences: 5 best practices

The findings of a recent research project reveals the questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
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