Hotels across the APAC region are looking to AI to help improve their commercial effectiveness, better engage with guests and relieve staff of unnecessary administrative burden.
Mastering special dietary needs to elevate guest experience
As hospitality leaders, we know that guest satisfaction isn’t just about a warm smile at check-in—it’s the result of well-designed…
On-Site Training: Always a smart option
Remote learning has become a practical and reliable tool, teaching us anything from how to make a bed to how to organize a closet, all with a few keystrokes or clicks.
Smart Storage, Safer Kitchens, Happier Guests
In hospitality, the quality of your ingredients defines the quality of your guest experience. But maintaining that quality isn’t just…
Gift Cards: The Untapped Revenue Stream for Hotels
Hotels are no longer just about rooms—they’re retail hubs waiting to happen. The rise of gift cards and experience…
Practical AI for Hotels: Small Steps, Big Impact
Artificial intelligence is already transforming the way our industry operates, and its impact is only going to accelerate. The way travelers discover, evaluate
Hotel AI Deployment Planning from the Framework of a Switchboard Operator
It seems every day there’s another announcement surrounding some preternatural feat that artificial intelligence (AI) has accomplished. Within the hospitality world
The Task Force Solution: Filling the leadership gap in hotel marketing
The hospitality industry has long relied on task force professionals to fill leadership gaps in operations, finance, and revenue management. As we approach 2026
Better Systems, Safer Kitchens, Happier Guests
In hospitality, guest satisfaction starts long before the plate reaches the table. Behind every memorable dining experience is a network…
How ChatGPT plans to book hotels (and why your property might be invisible)
Last month, Sam Altman sat down with economist Tyler Cowen and outlined how ChatGPT will transform hotel booking. Not someday. Now.
