A PMS here, a CRM there, an upselling software somewhere… and none of them talk to each other.
Catching up with the Hotel Folk: Guests, Growth, and Insights
It’s hard to believe it’s been four years since we interviewed David Scott, Chief Executive at The Hotel Folk for a case study on how the group use GuestRevu.
Anticipating the Surge: How Hospitality America is Positioning for the 2026 FIFA World Cup
When FIFA announced that North America would host the 2026 World Cup—describing it as “the largest World Cup in history”—the hospitality sector
Agrobiodiversity as the Next, Next Big Thing for Regenerative Tourism
Regenerative tourism and stewardship are now mainstream. They are both buzz terms and hugely profitable ventures for those hotels and resorts that put in the blood
Stronger guest experiences through smarter operations
In hospitality, every detail matters. Guests rarely see the behind-the-scenes effort that goes into creating a seamless experience—but they feel…
Loyalty isn’t earned when things go right – It’s earned when they go wrong
Travel is one of the most meaningful investments a person can make. Whether it’s a quick weekend getaway, honeymoon, business trip, or once-in-a-lifetime journey
The Soul of Amalfi with Borgo Santandrea and the Lucid Madness Needed to Build Here
After speaking with Borgo Santandrea co-owner and General Manager Maurizio Orlacchio, we recalled an important quote from none other than Aristotle
How AI Operators Keep Hotels Running Around the Clock
How AI Operators Keep Hotels Running Around the Clock It’s 3:17 AM at a bustling downtown hotel. A guest calls…
Clean Spaces, Happy Guests: Elevating Hotel Standards
In hospitality, cleanliness isn’t just a standard—it’s a promise. It’s the first thing guests notice and the last thing they remember. A spotless lobby, a…
Why destinations must act now on climate change
The EarthCheck Research Institute’s latest paper, Tourism and the Road to Net Zero: Why Destinations Must Act Now, authored by Professor Susanne Becken
