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Matthew Stephens
Managing Director
eHotelier

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

Contact Details:

Company:

eHotelier

Location:

Australia

LinkedIn:

Connect

Website:

https://ehotelier.com

ARTICLES

Lead Communication in the Workplace

Unlocking Success with Workplace Communication Protocols

As a hotel manager, I’ve learned that the difference between a good team and a great one often comes down to one thing: communication. Not just casual conversations or daily...
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Interact with guests

5 Guest Service Habits for Hospitality Leaders

As a hotel manager with years of experience on the floor, I’ve learned that the most memorable guest experiences don’t come from grand gestures—they come from consistent, thoughtful service. The...
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Develop and Implement Business Plan

From paper to profit: business planning is an underrated asset

As hotel owners and commercial leaders, we can no longer afford to treat business planning as a compliance exercise, or a dusty document filed away after budget season. A strategic...
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Lead and Manage People

Elevating team performance and guest satisfaction through strategy

In hospitality, leadership isn’t just about managing operations—it’s about inspiring people. As hotel managers and executives, we’re not only responsible for the guest experience but also for the energy, engagement,...
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PODCASTS

Sherri Kimes

Food and beverage revenue management with Dr Sherri Kimes

While room revenue management is commonplace in accommodation providers, food and beverage revenue management is infrequently discussed. In this episode, we discuss the importance of revenue managing food and beverage,...
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The Red Sea Development Company with John Pagano

John Pagano is the Group Chief Executive Officer of The Red Sea Development Company (TRSDC) and AMAALA, sister projects set along the north-western coast of Saudi Arabia that will play...
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WEBINARS

trust

Rebuilding traveler trust and optimising revenue during COVID recovery

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Confronting the COVID-19 challenge webinar with Cendyn

Confronting the COVID-19 challenge

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Bringing order to chaos

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