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Matthew Stephens
Managing Director
eHotelier

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

Contact Details:

Company:

eHotelier

Location:

Australia

LinkedIn:

Connect

Website:

https://ehotelier.com

ARTICLES

Certify Front Office Excellence with eHotelier Baseline

In hospitality, your front office team is your brand’s first impression—and often its lasting one. Whether you're a hotel group striving for consistency or an individual aiming to elevate your career, the eHotelier Baseline...
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Better Systems, Better Stays: Boosting Guest Experience

In hospitality, the guest experience is everything. It’s what drives repeat business, glowing reviews, and brand loyalty. But behind every seamless stay is a well-oiled machine—processes, systems, and service delivery that work...
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Elevate hotel HR standards with the baseline certification

In today’s competitive hospitality landscape, your people strategy is your business strategy. Whether you're an individual HR professional or leading a hotel group, aligning your human resources practices with global...
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Smarter Reservations, Better Guest Experiences

As a hotel manager, I’ve learned that the guest experience doesn’t begin at check-in—it starts the moment a reservation is made. The way we handle bookings, from the first inquiry...
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PODCASTS

Sherri Kimes

Food and beverage revenue management with Dr Sherri Kimes

While room revenue management is commonplace in accommodation providers, food and beverage revenue management is infrequently discussed. In this episode, we discuss the importance of revenue managing food and beverage,...
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The Red Sea Development Company with John Pagano

John Pagano is the Group Chief Executive Officer of The Red Sea Development Company (TRSDC) and AMAALA, sister projects set along the north-western coast of Saudi Arabia that will play...
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WEBINARS

trust

Rebuilding traveler trust and optimising revenue during COVID recovery

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Confronting the COVID-19 challenge webinar with Cendyn

Confronting the COVID-19 challenge

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Bringing order to chaos

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