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Matthew Stephens
Managing Director
eHotelier

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

Contact Details:

Company:

eHotelier

Location:

Australia

LinkedIn:

Connect

Website:

https://ehotelier.com

ARTICLES

Why Safe Work Systems Create Better Guest Experiences

Safety Is Not a Compliance Exercise. It Is How You Protect Everything. Why strong safety systems are one of the most undervalued drivers of guest experience and operational resilience The...
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How Smart Systems Drive Stronger Guest Experiences

Information Is an Operational Asset: How Informed Teams Deliver Better Service Why staying current on industry knowledge is one of the most underrated competitive advantages in hospitality The hospitality industry...
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How Smart Systems Drive Stronger Guest Experiences

Five Ways Smarter Systems Deliver Stronger Guest Experiences Practical operational principles for hotel leaders who want results, not just processes Guest satisfaction is not a mystery. It is an output....
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How Better Systems Create Better Guest Experiences

Better Systems, Better Stays: The Operations Guests Actually Feel How well-designed processes create consistent, confident service — and why that matters more than individual heroics Here is a truth most...
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PODCASTS

moritz-von-petersdorff-campen

Exceeding guests’ expectations in the contactless world

The contactless experience has become a fundamental concern of hoteliers and guests as a result of the pandemic, seemingly accelerating technology advancements.
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Michael McCartan

How to outperform the market with fewer resources

We discuss how hoteliers can plan to outperform the market with fewer resources with Michael McCartan from Atomize. How can we forecast and how are data sets changing as we...
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WEBINARS

trust

Rebuilding traveler trust and optimising revenue during COVID recovery

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Confronting the COVID-19 challenge webinar with Cendyn

Confronting the COVID-19 challenge

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Bringing order to chaos

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