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Matthew Stephens
Managing Director
eHotelier

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

Contact Details:

Company:

eHotelier

Location:

Australia

LinkedIn:

Connect

Website:

https://ehotelier.com

ARTICLES

Operational Excellence That Transforms Guest Experiences

In hospitality, our greatest wins often come from the quiet, consistent work that happens behind the scenes. As leaders, we know that exceptional guest experiences rely on structured systems, clear...
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Better Processes, Better Service: Elevating Guest Experiences

In hospitality, consistency is everything. Guests remember how smoothly an experience feels, not the stress behind the scenes. The training methods used in professional beverage tastings offer powerful lessons for...
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Stronger Guest Experiences Through Better Back‑of‑House Systems

In hospitality, great guest experiences rarely happen by chance. They are the result of well‑designed systems, consistent processes, and a team that understands how the behind‑the‑scenes work supports every moment...
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Budget Control: The Hidden Lever for Hotel Profitability

Why Budget Discipline Separates Winners from Losers  In hospitality, revenue grabs headlines—but profit is built in the back office. Budget control isn’t about spreadsheets; it’s about strategy. Hotels that master financial discipline outperform competitors...
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PODCASTS

7 travel marketing trends for 2022

Now that restrictions are easing and travel is beginning to return we discuss the opportunities for hotels to rethink their marketing, revenue management and sales.
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Bärbel Pfeiffer

The paradox of hotel marketing

We say we are in the hospitality industry. We say we care about service, but our conversations spin around investing, real estate and interior design.
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WEBINARS

trust

Rebuilding traveler trust and optimising revenue during COVID recovery

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Confronting the COVID-19 challenge webinar with Cendyn

Confronting the COVID-19 challenge

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Bringing order to chaos

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